Last year I fell in love with a toaster.
It looks like most others. A brushed, stainless-steel housing. Four slots, to accommodate the whole family’s bread-provisioning needs. It is alluring but modest, perched atop the counter on proud haunches.
But at a time when industry promises disruptive innovation, Breville, the Australian manufacturer of my toaster, offers something truly new and useful through humility rather than pride.
The mechanism that raises and lowers the bread from the chassis is motorized. After I press a button atop the frame, the basket silently lowers the bread into the device to become toast. On its own, this feature seems doomed to mechanical failure. But the risk is worthwhile to facilitate the toaster’s star ability: the “A Bit More” button. That modest attribute offers a lesson for design of all stripes—one that could make every designed object and experience better.